Operational
How the work really runs
Workarounds, handoffs with no owner, and teams keeping their own version of the truth.
Approach
Evidence before the decision.
Four moves run through every engagement. They find all three bottlenecks, put a number on each, and fix them in the order that unblocks the rest.
What we look for
Three bottlenecks, from day one
Programs stay yellow when only one of these gets fixed. We look for all three at once.
Political
Who is pulling which way
Sponsors, integrators, and vendors with different goals. The conflict that never reaches the steering meeting.
Technology
What the platform can carry
Data, integrations, security, and automation. Usually a few overdue fixes block everything else.
The four moves
See. Quantify. Sequence. Govern.
- 01
See
Systems, documents, and interviews with the people closest to the work. We document reality, not the org chart's version of it.
You get: a written picture of how things really work today.
- 02
Quantify
Each bottleneck gets a name, an owner, and a dollar figure. Leadership decides with numbers instead of opinions.
You get: the cost of the status quo, and the value of fixing it.
- 03
Sequence
The first fix should unblock the rest. Three to five moves, in order, with owners and expected results. Not a 200 page roadmap.
You get: the Fix-First Sequence.
- 04
Govern
Decision rules, review gates, and an operating rhythm your people own. The gains hold as change picks up.
You get: a program that stays green after we leave.
The engine
Business MRI does the seeing and the counting.
Business MRI is the method Mike built to run the first two moves. It reads four platform dimensions through three lenses, puts a dollar figure on each finding, and ends in the Fix-First Sequence. The inputs, questions, and outputs are the same every time. It's how a read takes weeks, not months.
Usual frame: We need a longer roadmap.
You need the right first move. A long list of equal priorities is a list of nothing.
How we engage
What you can count on
Senior work, every hour.
The person who scopes the work does the work.
Priced on the outcome.
We price on the size of the decision at stake, not on hours. You know the number before we start.
Everything in writing.
Every finding has a name, an owner, and a dollar figure.
Findings go to you first.
You see the read before anyone else does. Nothing reaches your leadership cold.